Question 1

What Credit Cards do you accept?

Accepted Answer

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also support payments via Venmo for your convenience. Your bank statement will indicate Eugenia Rich.

Question 2

What is your return policy?

Accepted Answer

We want you to be satisfied with your purchase. If you need to return an item, you can do so within 30 days of receiving your order. Please note that certain items, such as discount or custom-made products, may be non-refundable.  Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Gifts And Sparkles will refund the cost of the product, not shipping cost.

Question 3

What are your shipping policies?

Accepted Answer

Most orders are processed within 5-7 business days. Shipping times may vary based on your location: Custom made orders may take 30-60 days for shipping, depending on the circumstances and quantities requested. Shipping costs will be calculated separately for wholesale or large orders.

Question 4

Can I track my order?

Accepted Answer

Yes! Once your order has been shipped, you will receive a tracking number via email. Use this tracking number to monitor your shipment’s progress on the courier's website.

Question 5

Do you offer international deliveries?

Accepted Answer

Yes, we ship internationally from our global network of shops. Delivery times and costs vary by destination and will be displayed at checkout. Please note that customs duties or import taxes may apply and are the responsibility of the customer.

Question 6

Will I be charged taxes on my order?

Accepted Answer

Order shipped are subject to local taxes. For international orders, any applicable taxes, customs fees, or duties are determined by the destination country and will be the customer’s responsibility

Question 7

Do you offer gift cards or coupons?

Accepted Answer

Yes, we offer both gift cards and coupons! Gift cards can be purchased through our website and are available in various denominations. They make a perfect present for any occasion. Coupons and discount codes may be offered during promotions and have a validity year of one year—be sure to check our website to stay updated. To redeem a coupon, simply enter the code during checkout.

Question 8

What does it mean by "handmade"?

Accepted Answer

Handmade products are crafted entirely by hand or with minimal mechanical assistance. Each piece is uniquely created, ensuring authenticity and craftsmanship.

Question 9

Are handmade items different from mass-produced products?

Accepted Answer

Yes! Unlike machine-produced items, handmade products carry the artist’s personal touch, making each one slightly different. No two pieces are exactly alike, adding to their uniqueness and charm.

Question 10

Do handmade items have imperfections?

Accepted Answer

Since handmade products are crafted by artisans rather than machines, they may have small variations, such as minor color differences, texture irregularities, or slight asymmetry. These details are part of their charm and authenticity. No two items are exactly alike.

Question 11

Does handmade mean better quality?

Accepted Answer

Our handmade products are made with love, care and attention to detail, using high-quality materials. They reflect the time, skill, and dedication of the artist, often resulting in durable and distinctive designs. You get a piece that is unique.

Frequently asked questions